FAQ for ZuoBiSi Stainless Steel Jewelry Wholesale Online Store

 

Q1: Is there any MOQ or Amount Limit of your Stainless Steel Jewelry?
A: As large order you made would help you to save shipping fee, the MOQ of your order required US$200 and most of our jewelry need you to buy in MOQ of 3pcs each style. As we all known, the smaller your order amount, the much more expensive your shipping cost will be, it will be better that placing your order reach US$200; if it is less than USD200, the shipping cost will be vey high.


Q2: Which country could you send your jewelry and when could I get my ordered Jewelry?
A: We ship worldwide at fast express or reasonable shipping fee airmail. Generally, orders will be processed within 1-3 business days after payment received and it will take about 2-5 business days to reach you if choosing to ship by Express, such as DHL, FedEx, UPS, TNT, EMS, etc. or take about 10-14 business days to most countries if choosing to ship by Airmail, such as Registered HK Post, Registered Singapore Post, Registered China Post, etc.; to some rural areas, it may take a little longer.


Q3: How to pay and what payment ways do you accept?
A: PayPal, Western Union, MoneyGram, Bank Transfer (Wire Transfer, T/T) can be accepted; if you could, Western Union and MoneyGram will be our favourite payment ways; but, as our experience, PayPal will be your most favorite payment method.


Q4: Do you have any Return Policy? What about your return policy?
A: Yes, we have; that's sure; if there is any problem in your ordered Stainless Steel Jewelry, you can return and ask for refund, but please contact us before returning the item and let us know what the problem, so as to see what the problem it is, then your return or refund can be successful if the problem is caused by us insteaad of you. After checking and confirmed the jewelry can be returned, please include item number and your account name in the parcel, item should be return in its original condition within 7 days; then we can offer refund or replacement except shipping fee and insurance.


Q5: Are there any taxes?
A: There isn't any sales taxes from us - ZuoBiSiJewelry.com, Wholesalers, buyers are just responsible for payig the custom duty from your own country if there is any.


Q6: I want to get the item by this date, do you have any good suggestion or offer other faster shipping methods?
A: Yes, fast shipping ways, such as DHL, FedEx, UPS, TNT, EMS can be delivered your ordered jewelry in shortest time about 2 to 5 business days; but, it will be better you can confirm your order and finishing payment in 1 week before the date, when you would like to receive.


Q7: Why should I buy from you?
A: Our products are direct from manufacturers. There is no middle man, no high markup, so we can provide good quality items with very competitive wholesale price. Our price is much less than local shops and other online stores.